Lead Our Customer Success Vision:
Become VP of Customer Success at MVT
Join MVT in El Paso, TX, and drive excellence in customer service, team leadership, and operational innovation.
Apply Now
Is your current location within a 45-minute commute to El Paso, TX 79907?
Why Join MVT and What We Believe In
About Us and Our Mission
Since 1982, Mesilla Valley Transportation (MVT) has grown into a premier trucking fleet and fully integrated supply chain partner. As one of the largest privately-owned transportation fleets in the United States, MVT seamlessly integrates its award-winning, asset-based carrier services with the specialized expertise and capabilities of MVT Logistics and MVT Warehousing. This powerful synergy enables us to offer end-to-end services on domestic and cross-border freight, multimodal transportation, and cutting-edge warehousing and distribution services. Grounded in a culture of innovation, sustainability, and operational excellence, MVT delivers seamless, efficient, and reliable logistics to customers across the U.S., Canada, and Mexico.
The Role: What You’ll Do
As the VP of Customer Success, you will:
- Set and execute the vision for exceptional customer service, build toward “Carrier of the Year” recognition for new and existing accounts.
- Lead, mentor, and inspire a team across associates, managers, and a director, grow high-potential accounts and evolve mature ones.
- Drive strategic initiatives in automation, systems, and process improvement, working closely with IT/development to deliver efficiencies.
- Collaborate with sales and operations to onboard, service, and expand customer relationships.
- Champion continuous improvement in SOPs, KPIs, and cross-department alignment.
Candidate Profile: What We’re Looking For
Must-Have Qualifications:
- Bachelor’s degree
- Proven leadership in customer service within logistics / transportation
- Demonstrated success in customer growth, retention, and service awards
- Experience hiring, coaching, and managing teams of 25+ people
- Strong skills in SOP/KPI development and process improvement
- Familiarity with systems such as AS/400, Mcleod, Manhattan (Hemispheres, Load Analyzer)
- Strategic, analytical, persuasive, and energetic communicator
Preferred / Plus:
- Experience with process automation
- Deep understanding of freight, brokerage divisions, logistics operations
- History of winning service or “carrier of the year” accolades
- Comfortable with long-term planning and organizational transformation
Compensation and Benefits
Location and Relocation Commute
This position is based in El Paso, Texas (zip code 79907)
We welcome applicants willing to relocate.
If you currently live within a 45-minute commute to El Paso, we encourage you to apply (relocation support can be discussed).
How to Apply
Next Steps
01
Click Apply Now (button)
02
Complete our application form and attach your resume
03
If your qualifications meet the position, we will reach out for next steps which could include an interview
Become a key leader at MVT and help us deliver remarkable customer experiences while shaping our future.
If you’re a strategic, energetic leader with logistics industry experience, we want to talk to you.
Apply Now
Is your current location within a 45-minute commute to El Paso, TX 79907?
Copyright 2025. All Rights Reserved